Experience

If you are looking for a stable, experienced, and professional partner that you can rely on in any world region, RapidGoogle is the right choice. Over time, we have developed best-in-class procedures to optimize the whole process of remote hands & eyes services. Supporting the world’s largest network operators and servicing thousands of sites every year, our Field Engineers are ready to visit customer sites 24x7x365.

Coverage

RapidGoogle field engineering services are available worldwide. We are currently actively providing installations in more than 160 countries. These include standard as well as very remote and hard-to-access areas, such as small islands, mining sites, and politically unstable countries.

Service delivery times

Through our best-in-class approach we can offer unparalleled speed in dispatching an engineer to Client sites. We offer next business day services worldwide for a standard list price. In case of urgent matters, we are prepared to dispatch engineers to attend the site as quickly as one hour from the service call time, based on the requested location.

‘White Label’ services

Our  field engineering services can be rebranded by our Clients. In these cases, our engineers act on your behalf, improving your image and increasing the satisfaction of your end users.

ProTrack- tracking and monitoring tool

RapidGoogle ProTrack web-based tracking, monitoring, and asset management tool is the fastest way to  find out the status of recent, current, and future scheduled activities. Available 24x7x365, Clients can easily monitor their status in real time and track the overall progress of every order, including the names and contact details of engineers participating in interventions, site details, and other important information regarding the activity.

Central coordination

We provide a 24x7 contact center for our clients, available for Field Engineer ordering, escalation, and information purposes. We also provide a 24x7 service desk staffed with skilled and experienced support engineers who monitor and manage coordination between Client stakeholders and our on-site Field Engineer. The RapidGoogle professional remote supporting engineer manages on-site operations, coordinates cooperation between the RapidGoogle Field Engineer and our Client’s engineers, can quickly establish conference calls/ Cisco WebEx sessions, and has access to an extensive knowledge base which includes technical documentation, local ISP contact details, and configuration templates for any given region. After every installation, detailed informational reports are generated.

Field Engineers’ skills

RapidGoogle Field Engineers are perfectly balanced in terms of skill and price. For every job we assign a Field Engineer whose skill level exactly matches the experience required. Field Engineers are periodically tested and certifications are issued as verification of his or her skills.