You may return any new purchased item from RapidGoogle.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 15 days of purchase. RapidGoogle.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 20 percent of the product sales price if the customer misrepresents the condition of the product. customer being charged a higher restocking fee based on the condition of the product. This Excludes shipping & Sales Tax.